Tag Archives: Customer service

January Recap

5 Feb

On the Porch

Onisha Ellis

Well, here we are in February already.

Over Christmas we were blessed with a ten day visit with our daughter.We made low carb cookies and candies together. Working together in the kitchen is one of my great joys.

My mother and I did the same. In her later years mom and I would sit at the kitchen table and chop up pork for Eastern North Carolina style barbecue, peel potatoes and snap green beans together.

But I digress..

We have very poor cell service at our place in Western North Carolina. My cell phone uses wi-fi assist to make phone calls. When we tried to activate that on my husband’s phone it wasn’t there.Assuming we were simply not tech savvy enough, we went to the Verizon store for help.

Many attempts by the Verizon employee failed.

But wait! There’s more.

You guessed it. Verizon had a new and better service plan for us and would throw in a new iPhone.

After 4 hours of the salesman juggling numbers, adding and deleting phones, we left with one new phone, a new plan and exhausted. It was worse than buying a car.

Of course it didn’t end there. We spent the first part of January deciphering strange and exorbitant bills and oh, I forgot to mention, we also had to get the Verizon Visa to take advantage of $20.00 credit on bill, Like we needed or wanted another card.

Next came the big Verizon outage.We were leaving a visit to a neurosurgeon in Orlando when I noticed my phone was in SOS mode. I thought the problem was my phone and began checking all the settings.

The SOS message set off a mini PTSD moment from Hurricane Helene days.

None of the “fixes” put out by Verizon eliminated the problem. Apple tech told me the fix but said it was up to Verizon to do it. Too stressful to write about but it was finally resolved. Hours of my life gone.

Next up- The brutal winter weather in the Southeast.

The frontal rains of the first cold front was moving in the day we planned to return to Florida.

We staged our belongings at the garage door and waited for the rain to slack off. My husband was anxious to get started. As soon as the rain lightened, we threw our belongings in the truck.

We were fortunate to only travel around 100 miles before the rain stopped. When we arrived at our Air BnB we unloaded our overnight items then found a place for supper.

Meanwhile, the weather reports for the cold front in North Carolina were looking ominous. Not much snow but major ice and power outages.

We were concerned about our water pipes, but decided it was foolish to be worrying. The pipes and our house were in God/s hand.

Thankfully, there was no damage except a tree leaning toward my husbands shop at the bottom of our property

A few days later, a rare snow storm arrived. We are in a valley town and the snow tends to go around us. Not this time. Our neighbor said we received around 8 1 /2 inches. Due to the extreme cold the snow melt turned to ice. We are glad we missed that. Once again thankful that our home experienced no damage.

To our surprise the cold weather actually made its way into Florida. Some areas had snow flurries!

Yesterday was gorgeous and walking the granddad was delightful.

January wasn’t all stress, of course. But I think it is why the month seemed to fly.

The month ended with a special evening event. So much fun and the fireworks were spectacular!

Did January whiz by as fast for you as it did for me?

I'm a winner

After my retirement, I decided to re-learn the canning and preserving skills I learned from my mother. I hadn’t practiced them for twenty years. I titled the blog Old Things R New to chronicle my experience.  Since then I have been blessed to have six other bloggers join me, DiVoran Lites, Bill Lites,  Judy Wills, Louise Gibson, Janet Perez Eckles and Melody Hendrix

In addition to blogging, I’m a general  “mom Friday” for my author daughter, Rebekah Lyn. I also manage her website, Rebekah Lyn Books  

My 2025 goal is continue to use my love of photographs and words to be an encourager on social media.

High-Speed Fiber Optic Installation-Part 5

26 Apr

A Slice of Life

Bill Lites

After the Christmas holidays, I was finally able to reach the contact person at the claims office.  This time she said they still didn’t have all the necessary information, and would I please send the photos and the estimate again.  I verified the email address and sent the information they requested again.  I was beginning to wonder if this was a ploy to keep from having to pay me, or just how many times I was going to have to repeat this process before they finally received the email information, I was sending them.

Image Credit: https://images.search.yahoo. customer-service/clipart.  

About two weeks later, with no other word from the contact person, I was surprised to receive a check in the mail for the estimated damage claim amount.  Wow!  I guess they finally did receive my information and someone actually followed thru with my claim.  Will wonders never cease?  I didn’t waste any time contacting the drywall contractor and setting up an appointment to have the damaged area repaired.  That only took a couple of days to schedule, and the repair was completed without any additional problems.  

Image Credit: https://images.search.yahoo.com/ceiling+repair

Upon completion of the repair, I mentioned that it didn’t look like the new portion of drywall was covered adequately, but was told that it would all look fine when the plaster dried.  I really didn’t think it had enough plaster on it, but I didn’t say anymore because hey, who am I to question the guy that does this kind of work every day.

Photo Credit: Bill Lites

It’s a week later and really, does that look like there is enough plaster on the new piece of drywall to cover it adequately?  I was originally told that the new plaster might not match the original plaster, and I was ready for that, but the plaster on the replacement drywall just isn’t thick enough to cover the new drywall.  So now I have to get the drywall guy back out here to finish the job the way it was supposed to have been done the first time.  Bummer!

Image credit: yahoo.com/frustrated+man+clipart

I called the drywall guy and it’s hard for me to believe what he told me.  He said that it’s not that there isn’t enough paster, but that the new plaster and wallboard have to be painted in order to keep the paster from drying out and crumbling.  Not knowing anything about smooth  or skip trowel ceiling finishes, I was not aware that they had to be painted.  Well, whatever; he is coming by to take a look at the repair and do whatever needs to be done to finish the job to my satisfaction.  We’ll see how that goes.

Image Credit: https://images.search.yahoo.com/ceiling+repair

Well, as expected, the drywall guy never showed up, even after I called him several times.  I had the same kind of problem with sub-contractors back in the 1980s when I was building houses with my father-in-law.  The last 5% of any job is getting the “finish” contractor to do his part.  I ended up many times doing most of that “finish” work myself, when possible, just to meet the scheduled closing date.  So, I (not too happily) painted the repair area myself.  OK, so I caved.  I know I should have insisted on the drywall guy doing it, but I didn’t want to make a big deal out of a tiny little bit of paint.  Besides, I had already had enough trouble with this project and just wanted to see it done.

Photo Credit: Bill Lites

Well, finally the job is done, and we love the new system.  However, this whole project has been what I call getting connected to a new high-speed fiber optic system THE HARD WAY!  What do you think? 

—–The End—–

Bill is a retired Mechanical engineer living with his wonderful artist/writer wife, DiVoran, of 65 years in Titusville, Florida. He was born and raised in the Southwest, did a tour of duty with the U.S. Navy, attended Northrop University in Southern California and ended up working on America’s Manned Space Program for 35 years. He currently is retired and spends most of his time building and flying R/C model airplanes, traveling, writing blogs about his travels for Word Press and supporting his wife’s hobbies with framing, editing and marketing.  He also volunteers with a local church Car Care Ministry and as a tour guide at the Valiant Air Command Warbird Museum there in Titusville.  Bill has two wonderful children, two outstanding grandchildren, and a loving sister and her husband, all of whom also live in Central Florida, so he and DiVoran are rewarded by having family close to spend lots of quality time with.

One of Bill’s favorite Scriptures is:  John 10:10