Tag Archives: Fiber optic internet troubles

The New Power Pole-Part 4

19 Apr

A Slice of Life

Bill Lites

Since I already had internet cables running from outside the house into my attic and to my computer, it was only a matter of snaking the new high-speed fiber optic cable across the attic and down thru the existing holes in the wall, alongside those existing cables.  When the technician went into the attic to route the new cable, he happened to kneel on a piece of plywood I had nailed between two trusses.  The plywood split under his weight and his knee went down through the drywall ceiling of our garage/studio.  OPS! Was anyone hurt?  No, thank goodness, but he was so embarrassed and didn’t know what to say.

Photo Credit: Bill Lites

He apologized profusely and said that in all his years on the job this was the first time anything like this had happened to him.  I told him not to worry about it as the same thing had happened to me when I was younger and working for an electrical contractor, except in my case, my leg had ended up going thru a lady’s kitchen ceiling.  He told me he would immediately send in a damage claim to his company to get the hole in the ceiling repaired.  He finished the installation of connecting us to the new high-speed fiber optic system with no other problems.  He told me someone from the company claims office would be contacting us about the repair of the damage soon.

Image credit: yahoo.com/frustrated+man+clipart

It took me about two weeks to finally get in touch with the claims department, after I received my first email from them telling me they had set up a claim number for me and to contact them with more information.  When I finally reached the claims office, the agent said one of the things they needed was some photos of the damaged area.  I told her that the technician had taken photos of the damaged area and that he had assured me he would forward them to their claims office.  She said they hadn’t received any photos and asked me if I had taken any.  I said I had, and I tried to email them to her, but they wouldn’t go thru to the email address she gave me.  Next, she said they also needed an estimate for repairs to the damaged area.  I said I would get an estimate and forward it to their claims office. 

Image Credit: https://images.search.yahoo. customer-service/clipart.  

It has now been three weeks since my last contact with the claims center.  I re-sent my photos of the damage to the contact person.  I had a damage estimate made and emailed it to the contact person.  I have tried several times each week to reach them to verify they received the requested information with no avail.  I have phoned only to be put on “hold” for up to five minutes, and then a computer voice tells me there is no one available to help me.  I have left messages with the contact person with no response.  I have sent emails to the contact person with no response.  I have tried the phone calls at different times of the day to try to catch the contact person to no avail.

Image credit: yahoo.com/frustrated+man+clipart

—–To Be Continued—–

Bill is a retired Mechanical engineer living with his wonderful artist/writer wife, DiVoran, of 65 years in Titusville, Florida. He was born and raised in the Southwest, did a tour of duty with the U.S. Navy, attended Northrop University in Southern California and ended up working on America’s Manned Space Program for 35 years. He currently is retired and spends most of his time building and flying R/C model airplanes, traveling, writing blogs about his travels for Word Press and supporting his wife’s hobbies with framing, editing and marketing.  He also volunteers with a local church Car Care Ministry and as a tour guide at the Valiant Air Command Warbird Museum there in Titusville.  Bill has two wonderful children, two outstanding grandchildren, and a loving sister and her husband, all of whom also live in Central Florida, so he and DiVoran are rewarded by having family close to spend lots of quality time with.

One of Bill’s favorite Scriptures is:  John 10:10

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